- Report the damaged item to us within 7 days of receiving it.
- Provide proof of purchase, and ensure the item is in its original packaging.
- The item should not be used or worn.
Non-returnable items. Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@poppyandmonarch.com.
Chargebacks. By attempting a chargeback with your financial institution, you are expressly agreeing to pay the full cost of your original purchase, plus any fees or associated costs incurred by the Company. We have the right to present these Terms to your financial institution, any payment processing company and/or investigating agency concerning the attempted chargeback or financial dispute.