Thank you for choosing Poppy + Monarch to celebrate and honor the chronically ill community. If you have any other questions, please don’t hesitate to contact us!

What does “chronically chill” mean?

“Chronically chill” is a play on the term “chronically ill.” We use it in a playful and sometimes ironic manner to describe someone who has a chronic illness but maintains a relaxed or positive attitude despite their health challenges. It’s a way of reclaiming the term “chronically ill” and adding a positive spin to it. It also describes a lifestyle — a commitment to relaxation, mindfulness, or self-care.

What does “spoonie” mean?

“Spoonie” is a term derived from “The Spoon Theory” by Christine Miserandino, which is a metaphor used to explain the reduced amount of energy available for activities of daily living and productive tasks in individuals with chronic illness or disabilities. Our enamel pins are designed to resonate with and celebrate the strength and resilience of those who identify as spoonies.

How are your pins made?

Our enamel pins are crafted with high-quality metal and filled with vibrant enamel colors. Each pin undergoes a meticulous quality check to ensure it meets our standards before being shipped out.

How long does processing and shipping take?

Please keep in mind that Poppy + Monarch is run by a solopreneur who fills all the roles that come with operating the business, from designing pins to processing and shipping out orders. Standard shipping typically takes 5-7 business days within the United States. International orders may take up to 14-21 business days, depending on the destination.

How do I care for my enamel pin?

To keep your pin looking its best, avoid exposing it to water or harsh chemicals. If it gets dirty, gently wipe it with a soft cloth.

What is your return policy?

All sales are final. Exceptions are made for merchandise that arrives damaged. If that occurs, please contact us at info@poppyandmonarch.com at your earliest convenience so that we can assist you.

How can I share my spoonie story or collaborate with you?

We love hearing from our community! If you'd like to share your story or collaborate on a special design, please reach out to us via email at info@poppyandmonarch.com.

Are your pins allergy-friendly?

Our pins are made of nickel-free metal to reduce the risk of allergic reactions. However, if you have specific allergies or concerns, please contact us before placing an order.

How can I stay updated on new pin releases?

Join our newsletter or follow us on social media to stay updated on our latest designs, promotions, and spoonie stories!

What materials are used in your products?

Our tote bags are made from 100% organic cotton. T-shirts and sweatshirts are crafted from a soft cotton blend for comfort and durability. Hoodies are made from a premium cotton-polyester mix to ensure warmth and longevity. Our enamel pins are made from high-quality metal with vibrant enamel coloring.

How do I choose the right size?

We provide a detailed sizing chart on each product page. To ensure the best fit, we recommend measuring a similar item you own and comparing it with the dimensions listed in our size guide.

Do you ship internationally?

Yes, we ship worldwide. Shipping costs and times vary depending on the destination. Please refer to our shipping policy for detailed information.

Will my items be sent in one package and arrive together?

We use multiple shipping providers, so products may arrive at different times. However, we will always provide you with the tracking number for each item being shipped.

Is my personal information secure?

Absolutely. We use industry-standard encryption and security protocols to ensure your personal and payment information is protected.

Do you offer custom designs for tote bags and apparel?

Currently, we offer a curated selection of designs created in-house. However, we love hearing from our customers and are open to suggestions. Please send us your ideas at info@poppyandmonarch.com!

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